Rajesh Sharma
+91 98XXX-XX210
🏢 Sharma Global Traders
📍 Meerut, UP
00:00:00
READY TO DIAL
Telephony Route:
🎧 WEBRTC SOFTPHONE
Unified Omnichannel Outreach:
WHATSAPP ACTIVE
Quick Template Presets:
🤖 Live Agent Copilot
GENAI ACTIVE
Live Customer Sentiment Score
85% POSITIVE (HIGH BUYING INTENT)
💰 Objection Handler: Price / Budget
Highlight milestone payments and lifetime private server deployment without per-user extortionate licensing fees.
"सर, आप बेसिक मॉड्यूल से शुरू कर सकते हैं। कोई प्रति-यूज़र मासिक शुल्क नहीं है।"
⚔️ Competitive Advantage: Custom Software
100% custom-tailored to the business with automated WhatsApp invoicing.
"वेदांताक्ष आपकी जरूरत अनुसार सॉफ्टवेयर बनाता है ताकि आपकी टीम का 60% समय बचे।"
Post-Call Action Items:
High-Velocity Lead Pipeline (Kanban CRM)
Drag and drop customer leads across lifecycle stages or click to dial instantly.
Contact Center Floor Supervision & QA Console
Three-Tier Real-Time Monitoring: Silent Listen (Snoop), Whisper (Coach Agent), Barge-In (Takeover).
🟢 Live Floor Telemetry: 6 Workstations Active
Visual Node-Based IVR Designer & ACD Routing
Configure multi-level interactive voice trees, speech prompts, and queue algorithms.
88.5%
Service Level Agreement (SLA <20s)
7.4s
Avg Speed of Answer (ASA)
1.8%
Regulatory Drop Rate (<3.0%)
84.2%
Agent Floor Occupancy Rate
🏆 Telecaller Agent Gamification Leaderboard
Regulatory Compliance & Immutable Audit Trails
TRAI NDNC Scrubbing, 9 AM – 8 PM IST Hard Curfew, and tamper-evident event logging.